Frequently Asked Questions
Everything you need to know about your BREZ experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Does BREZ ship internationally?
Currently, we only ship within the continental United States to ensure our food products maintain maximum freshness during transit.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Are BREZ products suitable for specific dietary restrictions?
Most of our products are gluten-free and vegan-friendly. Please refer to the specific ingredient list and allergen warnings located on each product page for detailed information.
How should I store my BREZ products?
To maintain optimal flavor and quality, we recommend storing our items in a cool, dry place. Specific storage instructions, such as refrigeration requirements, are printed on each individual package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.